FAQ

A QAR24 tag is a digital tag service that uses augmented reality technology. By scanning a QR code with your smartphone camera, you can view various multimedia content such as 3D models, videos, and contact information.

Scanning a QR code takes you to the AR viewer page where you can view the AR content of the QAR24 tag.

It works on both iOS and Android smartphones. You need the latest version of the camera app and browser, and it provides the best experience on devices that support AR features.

Yes, you need an internet connection to scan QAR24 tags and view content. However, QR code images can be saved and shared offline.

When you create a QAR24 tag on the tag management page, a QR code is automatically generated. You can download the QR code to print or share it digitally.

You can add various content to your QAR24 tag, including profile photos, company logos, videos, 3D models, contact information, and social media links.

Yes, select a card in QAR24 Tag Management and switch between 2D and 3D editing modes. In 2D mode, you can arrange background images, text, and profile photos. In 3D mode, you can adjust the position and size of 3D models.

The number of active QAR24 tags depends on your plan. Free allows 1 tag, Standard allows 5, and Pro allows up to 30. Enterprise plans are fully customized to your needs. If you need more tags, consider upgrading to a higher plan.

3D Studio is a feature that uses AI to automatically generate a 3D model from an uploaded image. The generated model is saved to the 3D object list in QAR24 Tag Management > Card Editor, where you can place it as AR content in your QAR24 tag. Available on Standard plan and above.

You can use images of products, characters, figures, objects, and more. JPG, PNG, and WEBP formats are supported. Images with a single object on a clean background produce better results. Maximum file size is 10MB.

Yes, you can upgrade to a higher plan at any time. When you upgrade, you'll immediately enjoy the benefits of the new plan, and the price difference is automatically adjusted.

Payments are securely and conveniently processed through PortOne, a leading payment platform. Various payment methods are supported, and automatic billing ensures uninterrupted service.

You can cancel your subscription from your My Page. After cancellation, you'll continue to have access to the service until the end of your current billing period. No further charges will be made after the expiration date. We recommend reviewing the benefits of your current plan before canceling.

You can easily sign up with your email or Google account.

Yes, all personal information is encrypted and stored securely. Information is protected according to our privacy policy and is not shared with third parties.

If AR features are not working, please check your browser and camera permissions. Also, make sure you are using the latest version of your browser. If the problem persists, please contact customer service.

Check the lighting to ensure the QR code is clearly visible, and adjust the distance between the camera and the QR code. If the QR code is damaged or too small, it may be difficult to recognize.

Cloud storage capacity varies by plan. Free allows 20MB, Standard allows 100MB, and Pro allows up to 1GB. Enterprise plans offer custom storage configured to your needs. If you need more storage, consider upgrading to a higher plan.

Yes, the Enterprise plan is optimized for businesses, offering bulk tag creation, expanded storage, and various other benefits. If you need a customized solution, please contact us for a consultation.

You can contact us anytime through the inquiry page. You can also reach us by email ([email protected]) or phone (1555-3250) for a quick response.